These terms and conditions (Terms) constitute a legally binding contract between the customer (“you”) and Gbogbolowo
Online Store (Gbogbolowo Nigeria, we, us, our) and apply to the sale of Gbogbolowo and Third partiy (Products) via this website.
Free Standard Delivery applied on
orders with a total purchase price of N50,000 and over (except for Goods that
require Special Delivery). Standard delivery fee applies to all orders with a
total purchase price of under N50,000 and the fee is calculated according to
the weight, cost and the distance/location where the goods are to be delivered.
The average delivery times for Standard delivery are:
- 1. 4-7 Business days for Nigerian wide including most country areas
- 2. 7-10 Business days for overseas.
Please note that during major sales events (such as Stock take Sale and Mid-Season Sale), we may take an extra day
or two to prepare your order. This includes both click and collect orders and those delivered. Also note that orders may arrive in more than one shipment as they may be sourced from multiple locations - you won't be charged any more for delivery in that instance.
This free delivery offer is subject to change at any time. However, all Orders processed during a free delivery
offer period will be processed in accordance with the offer.
Third Party Seller Listings
Gbogbolowo allows third party sellers to list and sell their products on gbogbolowo.com (Site). The relevant seller may be indicated on the respective product information page ("Third Party Seller") following the product brand name
Gbogbolowo allows third party
sellers to list and sell their products on gbogbolowo.com (Site). The
relevant seller may be indicated on the respective product information page
(“Third Party Seller”) following the product brand name.
While Gbogbolowo helps facilitate
transactions that are carried out on the Site, Gbogbolowo is neither the buyer
nor the seller of third party seller's items. Gbogbolowo provides a venue for
Third Party Sellers and buyers to complete transactions. Accordingly, the
contract formed at the completion of a sale for these third party products is
solely between the buyer and Third Party Seller. Gbogbolowo is not a party to
that contract nor assumes any responsibility arising out of or in connection
with it. The Third Party Seller is responsible for the sale of their products
and for dealing with any issues arising out of or in connection with the
contract between the Third Party Seller and the buyer.
Please keep in mind that Third Party
Seller listings are merely hosted on gbogbolowo.com and are posted solely at
the direction of Third Party Sellers
The Site accepts product information
from Third Party Sellers in good faith. Except where Gbogbolowo is
the seller, advertisements on the Site for products are prepared by Third Party
Sellers who are not related to Gbogbolowo. The Gbogbolowo Market takes no
responsibility for the accuracy of price information or specifications of any
products advertised and/or sold by Third Party Sellers.
To the extent permitted by Nigerian
Law, Gbogbolowo gives no warranty in relation to any products offered for sale
by Third Party Sellers on the Site. Certain information on the Site may be
uploaded by Third Party Sellers. Gbogbolowo does not endorse or warrant the
accuracy of this content nor does Gbogbolowo accept any liability for
inaccuracies or omissions in this content. Content and information on the Site
relating to Goods offered for sale by Third Party Sellers do not imply Gbogbolowo’s
endorsement or liability in respect of such content.
Online Shopping Terms and Conditions
These terms apply to the ordering,
purchase and delivery of Goods from the Website, In-Store and through our
Customer Service Centre, and form a contract between you and Gbogbolowo 2,
Sunday Street, Palm Grove, Lagos, Nigeria. (Gbogbolowo) or the Third Party
Seller, as may be applicable (Terms). By using the Site in any
manner, you agree and accept the Terms. If you have an account, you
agree that these Terms (as amended from time to time) will apply to your use of
the account and all of your Orders.
These Terms contain important
information about the ordering, processing and delivery of Goods, including
limitation of liability. Gbogbolowo reserves the right in its absolute
discretion at any time and without notice to amend, remove or vary the services
or Terms and/or any page of this Site. Each time you use the Site,
you should review and be aware of the current Terms.
Please note that the Site is a
platform for the sale of products offered by both Gbogbolowo and Third Party
Sellers. Third party sellers are independent retailers. Where an item is
offered and sold by a Third Party Seller, the name of the seller, its terms
including delivery fees, may be specified on the relevant product
page. Third Party Sellers have the right in their absolute
discretion at any time and without notice to amend, remove or vary the Goods
they offer on the Site and/or their terms. For more information
about Third Party Sellers, see above.
Other important terms may also apply
to your Order, such as the Click & Collect terms or specific terms for
certain Goods as identified in the product description field on the Website
(eg. Supplier Direct Terms).
1. Compliance with Terms
1.1. You will be bound by these
Terms each time you submit an Order.
2. Placing Orders for Goods
2.1 By placing an Order on the Site,
you are making an offer to enter into an agreement to purchase the product(s)
in that order. Orders will be deemed received by Us at the time We send an
order confirmation to your nominated e-mail address. It is your responsibility
to ensure that the correct email address and contact details are entered with
2.2. Each Order you place will be a
separate contract. Each product in your Order is either sold by Gbogbolowo or
the Third Party Seller specified as the seller of the product on the relevant
2.3 A tax invoice will be issued at
the time the Goods are ready for dispatch. Where you purchase Goods from both Gbogbolowo
and one or more Third Party Seller, you will receive a tax Invoice from Gbogbolowo
for products sold and fulfilled by Gbogbolowo and a separate tax invoice for
products supplied and fulfilled by each Third Party Seller.
2.4. You acknowledge that all Goods
purchased under these Terms are intended for personal non-commercial use only
and will not be re-sold.
2.5. From time to time, We may
restrict the quantity of Goods which can be purchased in one Order or during a
particular period of time or per person or per address. Any quantity
restrictions will be stated on the product page, or in materials about the
relevant promotion, or as otherwise advised to you.
Current quantity restrictions
include a maximum of:
a) Five (5) Lego branded products of
the same kind may be purchased in one Order or per person; unless otherwise
b) Three (3) Dyson Supersonic
products of the same kind may be purchased in one Order.
2.6. If you are purchasing using
Afterpay, the maximum order value is 500,000 (incl GST) – inclusive of delivery
charges (if applicable)
2.7. We will not be liable to you
for any loss you or any third party suffers as a result of, or in connection
with, a delay or failure to process your Order or deliver Goods due to
inaccurate or incomplete details provided in an Order.
2.8. You agree to obtain consent to
provide Us with Personal Information of recipients of gifts or Goods Ordered by
2.9. You may place an Order on the
Site if you are aged 16 years or over (18 years if purchasing using Afterpay),
and have an active email account or a telephone number at which you can be
2.10. If you place consecutive or
separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if
applicable, will apply to each Order. Subject to any applicable quantity
restrictions, you can order as many Goods as you wish in one Order. In-Store
Order cash payments will be limited up to a total Order value of ?5,000,000.00
2.11. We reserve the right to accept
or reject your Order for any reason at any time. If We reject your Order you
will receive a refund of any money paid.
2.12. Your Order becomes a sale when
your Order is dispatched and We have issued you a Tax Invoice.
3. Availability of Goods
3.1. From time to time, some Goods
may be out of stock or are unavailable and we may not be able to fulfill all or
part of your Order. If this happens, we will refund you the price paid for the
3.2. We may withdraw or suspend from
sale any Good displayed on the Website, either temporarily or permanently, at
any time and without notice. Gbogbolowo Online Store will not be liable to you
for any loss you or any third party suffer as a result of a withdrawal or
suspension of sale of a particular Good.
3.3. Where a Good which is the
subject of an Order has been withdrawn or suspended from sale and your payment
for the Good has already been processed, we will refund any money paid to us in
accordance with clause 7.
3.4. Gbogbolowo reserves the right
not to honor any incorrect offers represented on the Website made by genuine
human or system error. Where your Order is affected by an error on the Website
(for example, in a description, an image, Price or otherwise), We will reject
that part of the Order affected by the error. You will be refunded the value of
that part of your Order affected by the error, in accordance with clause 7, and
Gbogbolowo Online Store will fulfill the remainder of your Order. If you are
not satisfied with the partial fulfillment of your Order, you can return your
Order to us under the Returns Policy.
3.5. If your Order is affected by a
genuine error (including in a description, an image or a Price), we reserve the
right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that:
a) all pictures and images of Goods
displayed are for illustrative purposes only;
b) any accessory featured with the
Goods is for illustrative purposes only, and may be sold separately; and
c) where we provide dimensions and
measurements in the description of a Good, the dimensions may vary slightly in
real life, and it is your responsibility to ensure that the actual size of each
Good is suitable for your purpose prior to submitting your Order (including
whether there is appropriate and safe access to your Delivery Address for
delivery of the Good).
4. Price and payment
4.1. When you place an Order, we
will charge you and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Nigerian Naira
and, if GST applies, inclusive of GST. Any fees and charges (including Delivery
Fees) imposed by these Terms also include GST where applicable.
4.3. We reserve the right to change
or alter Prices without notice to you. If you have already submitted an Order
at a particular Price, We will supply your Goods at that Price (unless your
Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified
on the Website or explained by the consultant at the time you place your Order.
They may include Gbogbolowo Gift card, Reward card, credit card, PayPal,
Afterpay, or Gbogbolowo Card, A Corporate Bank Account information of
Gbogbolowo or any affiliate company. The name on any credit card or Gbogbolowo
Card used for payment must match the name on the Order. Other methods of
payment, including cash, can be used for In-Store Orders, but not for Orders
placed through the Website or the Customer Service Centre. Cheques cannot be
used as a payment method for any purchase from the Site, including for the
payment of Orders. If you pay using Afterpay, the Afterpay prevailing terms and
conditions apply. View Afterpay terms at http://www.afterpay.com. Payment methods may be subject to change.
4.5. Any payment for an Order must
be cleared by Gbogbolowo before Goods are dispatched. If your payment cannot be
processed, your Order will be rejected and you will be notified of this. If a credit
card payment cannot be processed you should contact your card issuer to try to
resolve the problem, or use an alternative payment method in order to continue
with your Order.
4.6. In paying or attempting to pay
for Goods, you agree that you have not engaged in any fraudulent conduct or
contravened any Law.
4.7. Lay-by is not available for
5. Delivery and Click & Collect
5.1. Click here
for delivery options and conditions.
5.2. Dispatch times may vary
according to availability. Any representations made regarding delivery times
are estimates only and are subject to delays resulting from postal delays or
force majeure for which We are not responsible. Please note that during major
sales events (such as Stocktake Sales, Mid-Season Sale or Black Friday) We may
take an extra day or two to prepare your Order. This includes both Click and
Collect orders and deliveries.
5.3. Your Order may be fulfilled
from multiple locations at different times depending on stock availability. You
won’t be charged any more for delivery in this instance.
5.4. A signature on delivery or
pick-up (for Click & Collect) may be required. If you refuse to sign the
delivery document, this will be taken as refusal to accept delivery.
5.5. If no-one is at the delivery
address or there is limited access to the delivery address, and a signature is
not required for the delivery, the Delivery Agent will leave a collection card
with instructions on where to collect the Goods.
5.6. For Big & Bulky deliveries,
your Order will be referred to a delivery service provider who will contact you
directly to arrange delivery and request any specific relevant access details
such as stairs, parking restrictions. You or a person over the age of 18 must
be available to accept delivery at the nominated delivery address on the date
agreed between you and the delivery agent. If nobody is available at the
address on that date additional delivery fees may apply for redelivery.
5.7 Prior to placing your Order,
please read the product information page to determine if assembly is required.
Unpacking, assembly and installation fees do not form part of your Delivery
6. Restricted Goods
6.1. If you Order Goods that are or
contain Restricted Goods, you:
a) warrant that you are aged 18
years or over (or the age required by law to purchase these products, for an
example, 16 years to purchase knives in the ACT and NSW);
b) acknowledge that it is against
the Law to sell or supply the Restricted Goods to, or obtain the Restricted
Goods on behalf of, a person under the age of 18 years (where relevant);
c) you warrant that you are not
obtaining the Restricted Goods on behalf of a person under the age of 18 years;
d) when you order Products that
contain an age restriction, you are confirming that you are of legal age and
that the information you have provided us is true and accurate.
6.2. Where We have reasonable
grounds for believing you have not complied with the above clause, We may cancel
your Order and refund any money paid to us in respect of your Order. We may, at
its discretion, charge you a fee to cover Our administrative costs.
7. Order cancellations and returns
7.1. Unless provided for under these
Terms or as otherwise agreed by Gbogbolowo, no cancellations or changes to
Orders will be accepted, and the Goods will be delivered to the Delivery
Address in an Order. You should carefully check that your Order is accurate
before you submit it. You will, however, be able to return Goods under the
7.2. If we cannot contact you about
your Order using the contact details you provided in the Order, after having
made reasonable attempts to contact you, we will cancel your Order and refund
any money paid.
7.3. Unless otherwise explicitly
stated by Us, Delivery Fees will not be refunded if you return Goods for change
of mind or you made an incorrect selection, including if you ordered the
incorrect size, color etc.
7.4. Any Goods you purchase can only
be returned in accordance with these Terms and the Returns Policy. The Returns
Policy forms a part of these Terms.
7.5. Gbogbolowo will process any
refunds within a reasonable time of agreeing to do so.
7.6. If the original payment was
a) on a credit card, refunds will be
processed on the same card as the original payment was made.
b) by a combination of Gift Cards
and credit card then:
a. refunds will be processed on the
same card as the original payment was made first.
b. Return card for remaining amount
will be emailed to the email address entered at the time you placed your Order.
c) using Afterpay, refunds will be
processed back to the account through Afterpay.
7.7. For In-Store Orders, where you
paid in cash or by EFTPOS, you can obtain a refund by visiting a Gbogbolowo
7.8. Same Day Delivery Orders cannot
be cancelled or changed once submitted. Same Day Delivery Goods can only be
returned at a Gbogbolowo store.
7.9. Big & Bulky Goods cannot be
returned or exchanged once the item has been delivered, unless required by Law.
Please call Customer Service Centre if the product is faulty so that pickup can
be arranged. Big & Bulky Goods cannot be returned at a Gbogbolowo Store
unless previously agreed with Gbogbolowo.
8. Product Recalls
8.1. If a Good is subject to a
product recall, a notice will be posted in the Product Recall notice section of
the Website. You can return recalled Goods as instructed in the Product Recall
8.2. You consent to us contacting
you or the gift recipient, using the personal information provided on your
Order, to notify you of a product recall by telephone, email, SMS, MMS or post.
9. Promotions and discounts
9.1. The Goods, Prices, and
promotions offered on the Website or on an In-Store Order or order through the
Customer Service Centre may not be the same as those offered in a Gbogbolowo
Store. The Gbogbolowo Competitive Pricing Policy does not apply to Orders. A Gbogbolowo
Store is not required to match a Gbogbolowo price where the offer or Price
relates to an Online Only offer or where there is a price error.
9.2. You may receive online offers
and promotions, whether mailed to your home, distributed in a Gbogbolowo store,
with your Order or emailed to you or available on the Site. Some offers may
include a promotional or coupon code (Code) for use when placing an Order. It
is your responsibility to ensure that the Code is valid, and that you enter the
Code at the time of placing an Order. The Code cannot be applied after you have
submitted your Order. Separate terms may apply to the use of the Code. The Code
may be specific to only certain orders or Goods on the Site. Any Code is
non-transferable, cannot be posted on a forum or website and may not be used
with other offers.
9.3. Certain offers, including
cashback and bonus redemptions are subject to additional terms (as specified
with the offer). You should read these terms carefully, as time limits will
apply to cashback and bonus offer redemptions. Cashback and bonus offers
redemption may require you to send a form to the supplier, and may exclude
postage and handling costs and any other costs incurred as a result of
redeeming the offer.
9.4. All references to times in
promotions are based on the local time in Lagos, Nigeria unless stated
10.1. Personal Information, which
you provide to us during the Order, In-Store Order process or through the
Customer Service Centre including contact details, will be kept, used and
further information on how to access or update your Personal Information.
10.2 .We may also collect (even if
you do not register to the Website), and our third party providers of
advertisements and content may collect, location and other information such as
the URL or advertisement you came from or linked to, IP address, browser type,
pages you visited from the Website etc.
10.3. Unless otherwise indicated in
your account settings or at the time you placed your Order, Gbogbolowo may send
you marketing information
10.4. If you wish to change or
update your online account information (including your email address, password
or communication preferences), simply login to your account. Alternatively you
may contact our Customer Service Centre on 13 69 37.
10.5. Gbogbolowo reserves the right
to conduct and implement fraud detection processes, including without
limitation to validating your credit card details. If your nominated payment
method triggers our fraud prevention protocols, we may contact you to confirm
additional details, or rescind the transaction. In this case, your Order must
pass our fraud prevention protocols before it will be fulfilled. If you do not
provide the requested information within the required time frame, your Order
will be cancelled and payment returned, if applicable, to the method you
originally paid. These information requests are sent to help protect credit
card holders from online fraud.
11. Risk & Liability
11.1. Risk and title in the Goods
passes to you on the date and time of delivery of the Goods to you by the
Delivery Agent or when collected in store through Click & Collect.
11.2. Our goods come with guarantees
that cannot be excluded under the Nigerian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
11.3 We may provide an additional
warranty in addition to your Consumer Law rights and remedies. Any additional
warranties given provide you with benefits in addition to the Nigerian Consumer
Law rights and remedies. When provided, the warranty period, provisions and the
person providing the warranty relating to your purchase vary according to the
product you have purchased. Please refer to product packaging and brochures to
determine the warranty term and warranty conditions for your purchase.
11.4. We exclude to the fullest
extent possible under Law, all implied terms and warranties whether statutory
or otherwise, relating to the subject matter of these Terms.
11.5. You represent and warrant to
Us that We will not be liable for any expense or injury (including indirect
loss such as loss of revenue, profits, anticipated savings, goodwill or
business opportunity, injury to your reputation) in contract, tort, under
statue or otherwise, howsoever caused including arising directly or indirectly
from or in connection with these Terms.
11.6. Our liability to you for loss
or damage of any kind arising out of these Terms will be reduced or limited to
the extent (if any) that you cause or contribute to the loss or damage.
12.1. We may, at our discretion,
terminate the agreement for the supply of Goods to you:
a) for convenience, at any time, on
giving notice to you; or
b) immediately if We reasonably
believe that you have breached these Terms and:
a. that the breach is not capable of
b. if you have been provided with
notice of the breach, and you have failed to remedy that breach within 14 days
(where the breach is able to be remedied).
13.1. See Gbogbolowo’s Website Terms
for further information on trade marks, copyright and other applicable terms
including those relating to use of the Site.
13.2. We reserve the right at all
times to make changes to these Terms. Any variations to these Terms will take
effect from posting on the Website. The Terms which apply at the time you place
an Order are those that govern that Order.
13.3. Any provision of these Terms
that is prohibited or unenforceable in any jurisdiction is ineffective as to
that jurisdiction to the extent of the prohibition or unenforceability. That
does not invalidate the remaining provisions of these Terms or affect the
validity or enforceability of that provision in any other jurisdiction.
13.4. Our failure or delay to
exercise a power or right under these Terms does not constitute as a waiver of
that power or right, and Our exercise of a power or right does not preclude its
future exercise or the exercise of any power or right.
13.5. The laws of Victoria, Nigeria
govern this agreement. Your transaction is deemed to have taken place in
The following definitions apply to
Big & Bulky Goods are goods for which extra handling and additional resources
are required for delivery. Different Delivery Fees and requirements may apply.
To check whether Goods you are ordering are Big & Bulky, view the Delivery
tab on the product information page, or speak to a Gbogbolowo team member.
Business Day means a week day in which trading banks are open for the
transaction of banking business in Melbourne, Nigeria.
Click & Collect allows you to purchase goods for collection at a Gbogbolowo
Store or a Third Party Seller’s store or nominated collection point.
Delivery Address means the address to which the Goods are to be delivered,
as stated on your Order.
Delivery Agent means a third party delivery or shipping company engaged by
Us to deliver Goods.
Delivery Fee means the applicable fee for the delivery of Goods.
Gift Card means a preloaded Gbogbolowo Gift Card through which you or
a recipient may make non-cash payments for Orders.
Goods means the items offered for sale on the Website, through
our In-Store Ordering system and through our Customer Service Centre.
GST has the meaning given in A New Tax System (Goods and
Services Tax) Act 1993, Cap. V1, LFN 2004 (VATA)
In-Store Order means an Order placed on your behalf by a Gbogbolowo team
member within selected Gbogbolowo stores using a tablet or other electronic
device. Only valid when paid by the customer in store.
Law means any written rule or collection of rules, including,
but not limited to any statute, regulation, order or rule, any government
ordinance or by-law, any governmental agency's rule, regulation or
determination, and any form of custom or policy recognised and enforced by
myaccount means your gbogbolowo.com online account through which you
can facilitate your Order.
Gbogbolowo Card means the Gbogbolowo store based credit card which can be
used for Orders. For further details about the Gbogbolowo Card, please visit Gbogbolowo
Gbogbolowo Order means a request by you to purchase Goods from Gbogbolowo
under these Terms (whether through the Website, an In-Store Order or our
Customer Service Centre).
Order means a request by you to purchase Goods from Gbogbolowo or
a Third Party Seller under these Terms (whether through the Website, an
In-Store Order or our Customer Service Centre, as applicable).
Personal Information has the meaning given in the Privacy Act 2011 (Section 14).
Price means the purchase price of each Good as specified on the
Website, on the In-Store Order confirmation or provided by a Customer Service
Restricted Goods means Goods subject to restrictions on sale in particular
jurisdictions, including Goods which may not be sold to minors (such as knives,
alcohol and tobacco).
Returns Policy means the Gbogbolowo Returns Policy. https://www.gbogbolowo.com/content/return-refund-policy
Third Party Seller Order means a request by you to purchase Goods from a Third Party
Seller under these Terms.
Website means the sites available from gbogbolowo.com.
Website Terms means the terms governing your use of the Website, in
addition to these Terms. View the Website Terms here.
We, Us and Our means Gbogbolowo in respect of a Gbogbolowo Order and/or a
Third Party Seller in respect of a Third Party Seller Order. you and your
means you as the purchaser of Goods from Gbogbolowo and/or a Third Party
Seller, as applicable, pursuant to these Terms.
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